Chat Support Agent

3 days ago


Noida, Uttar Pradesh, India Digininja Private Full time
About the Role:
We are looking for a talented individual to fill the position of Live Chat Expert at Digininja Private. As a key member of our team, you will be responsible for delivering outstanding customer service through online chat support.

Responsibilities:
  • Offer top-notch live chat support to customers, ensuring their queries are addressed efficiently and effectively.
  • Develop a deep understanding of our products and services, enabling you to provide accurate and helpful information to customers.
  • Work closely with customers to resolve issues in a timely manner, escalating complex problems when necessary.

Qualifications:
  • High school diploma or equivalent.
  • Superb written and verbal communication skills in English are essential.
  • Ability to connect with customers on an emotional level and provide exceptional customer service.
  • Familiarity with live chat support software and ability to multitask between multiple chat windows.
  • Exceptional problem-solving skills, with the capacity to think critically and find creative solutions.

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