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Analyzing Customer Insights
3 weeks ago
Customer Experience Analyst Job Description
">Job Summary:
We are seeking a highly skilled Customer Experience Analyst to join our team. In this role, you will be responsible for collecting and analyzing customer feedback to identify areas of improvement.
Key Responsibilities:
- Collect and analyze customer feedback from various sources including surveys, social media, and review websites.
- Identify trends and patterns in customer data using statistical methods and tools.
- Develop and implement strategies to improve customer satisfaction through targeted initiatives.
- Collaborate with cross-functional teams to drive business decisions and ensure alignment with company goals.
Requirements:
- 3-6 years of experience in VOC, Medallia, or a related field.
- Strong analytical and problem-solving skills, with the ability to interpret complex data sets.
- Excellent communication and presentation skills, with the ability to effectively convey insights and recommendations to stakeholders.
- Proficiency in Power point, Excel, and Data analysis tools, with experience working with large datasets.
