IT Support Specialist

6 hours ago


Gulbarga, Karnataka, India beBeeTechnical Full time ₹ 3,00,000 - ₹ 5,00,000

We are seeking a talented professional to join our team as an IT Support Specialist. The ideal candidate will have a strong background in computer hardware, software, and networking concepts. Your primary responsibility will be to provide top-notch technical support to end-users via phone, email, and in-person. This includes assessing and qualifying requests, diagnosing and troubleshooting hardware, software, and network issues, and processing and executing demands/resolve incidents following existing procedures. Additionally, you will record, track, and document incidents/service requests using the ticketing system and ensure timely resolution of incidents in accordance with service level agreements (SLAs). If you have a basic understanding of computer hardware, software, and networking concepts with Max 6 months experience, familiarity with Windows and/or Mac operating systems, knowledge of common office software applications (e.g., Microsoft Office Suite), strong problem-solving and analytical skills, excellent verbal and written communication skills, and a customer-oriented attitude with a friendly and patient demeanor, then we encourage you to apply for this exciting opportunity.


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