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Senior Data Management Specialist

2 weeks ago

Nagpur, Maharashtra, India beBee**OperationsExpert** Full time ₹ 15,00,000 - ₹ 25,00,000
Job Title: Operations Manager - GIS

The Operations Manager - GIS is a key role in the company, responsible for managing daily activities of a team size of 200+ analysts.

Key Responsibilities:
  • Engage in customer escalations to ensure timely and effective resolution.
  • Ensure achievement of all system, team, and individual customer service goals and standards.
  • Manage key performance indicators to drive business growth and improvement.
  • Maintain complete knowledge of all service tasks and programs, as well as system and telecommunications capabilities.
  • Responsible for administrative aspects including reporting, budgeting, and forecasting.

The ideal candidate will possess superior communication (oral, written), presentation, and interpersonal skills. They will have demonstrated ability to develop and implement process enhancements, including technology and performance improvements. Additionally, they should be able to plan, prioritize, organize, and communicate effectively, with proficiency in workforce management applications, quality tools, and technologies.

The successful candidate will also have experience in goal setting (defining and prioritizing specific, driving objectives) and be responsible for process level compliance on various standards. In the absence of the SDL, they will provide backup support.