Customer Service Operations Manager

2 days ago


Bengaluru, Karnataka, India Wipro Full time

Company Overview

Wipro is a leading IT consulting and system integration services company.

We are committed to delivering innovative solutions that drive business value for our clients.

In this role, you will be working with our client-facing teams to deliver high-quality services and support.


Job Description

We are seeking an experienced professional to join our team as a Contact Center Specialist.

The successful candidate will have strong technical skills and experience in designing and implementing contact center solutions using Avaya/Cisco platforms.

You will work closely with our clients to understand their business needs and provide tailored solutions to meet those needs.


Required Skills and Qualifications

  • Strong technical knowledge of Avaya/Cisco Unified Contact Center (UCCE) components and call flow.
  • Experience in installation, configuration, and troubleshooting of UCCE components.
  • Excellent verbal and written communication skills, including presentation skills.
  • Bachelor's degree in Computer Science or related field.


Benefits

We offer a competitive salary package and a range of benefits, including medical insurance, retirement savings plan, and paid time off.


Others

This is a great opportunity to work with a leading technology company and contribute to the success of our clients.



  • Bengaluru, Karnataka, India 247 Customer Private Limited Full time

    Job DescriptionWe are seeking highly motivated individuals to join our international BPO in Bangalore as part of an exciting career opportunity.Role and Responsibilities:Interact with customers via call or chat to resolve queries and provide excellent customer service using strong verbal and written communication skills.Apply logical reasoning and analytical...


  • Bengaluru, Karnataka, India 247 Customer Private Limited Full time

    Job DescriptionExciting Career Opportunities at [24]7.ai Join Our International BPO in BangaloreAre you looking to kickstart or advance your career in an international BPO We're hiring for both Voice & Non-Voice Process roles at [24]7.ai in BangaloreRole & Responsibilities:- Interact with customers via Call / Chat to resolve queries.- Provide excellent...


  • Bengaluru, Karnataka, India 247 Customer Private Limited Full time

    Company OverviewWelcome to 24/7 Customer Private Limited, a leading provider of customer service solutions. We are dedicated to delivering exceptional service to our clients and their customers.Job SummaryWe are seeking a highly motivated and enthusiastic individual to join our team as a Customer Service Representative. As a key member of our international...


  • Bengaluru, Karnataka, India 247 Customer Private Limited Full time

    Company Overview:24/7 Customer Private Limited is a leading provider of customer experience solutions, dedicated to delivering exceptional support services. Our team is passionate about helping customers find solutions to their queries and concerns.Job Description:We are seeking a highly skilled Customer Service Representative to join our international...


  • Bengaluru, Karnataka, India Equiniti Full time

    About the Role:We are seeking a highly motivated and detail-oriented individual to join our team as a Contact Center Planning Associate. In this role, you will be responsible for providing real-time support to the Contact Center, improving overall queue performance management, and achieving operational goals.Your Key Responsibilities:Review service...


  • Bengaluru, Karnataka, India EXL IT service management Full time

    **Role Summary**We are looking for a skilled Inbound Customer Service Representative to join our team at EXL IT service management.In this role, you will be responsible for handling inbound billing inquiries, interacting with various departments to support customer needs, and managing the approval workflow for all credit requests and other customer-facing...


  • Bengaluru, Karnataka, India EXL Service Full time

    Job Overview:We are seeking an experienced Customer Service Representative to join our team at EXL Service. In this role, you will be responsible for handling customer inquiries and resolving billing-related issues in a timely and professional manner.Key Responsibilities:- Handle customer inquiries and resolve billing-related issues in a timely and...


  • Bengaluru, Karnataka, India 247 Customer Private Limited Full time

    **Company Overview**24/7 Customer Private Limited is a leading provider of customer experience solutions. We are committed to delivering exceptional service to our clients and their customers.


  • Bengaluru, Karnataka, India EXL Service Full time

    About the RoleWe are seeking an experienced Senior Operations Manager to join our team at EXL Service. As a key member of our organization, you will be responsible for leading our Account Receivable (AR) team in achieving monthly collection targets and maintaining high-quality service standards.Key ResponsibilitiesLead a team of 6-8 members to achieve...


  • Bengaluru, Karnataka, India Tesco Hindustan Service Cente Full time

    **Delivering Great Service**The Customer Service Delivery Expert will be responsible for providing first-class support to our customers across multiple channels. This includes resolving user queries, identifying operational improvements, and working closely with various teams to ensure seamless delivery of services.


  • Bengaluru, Karnataka, India MANN+HUMMEL Full time

    Job DescriptionMANN+HUMMEL is seeking a highly skilled Operations Manager Customer Service Specialist to join our team. In this role, you will be responsible for providing technical and non-technical customer support, as well as acting as a liaison between customers, production, and distribution departments related to specific customer orders.Main...


  • Bengaluru, Karnataka, India Karma Group Global Full time

    Job Summary:We are seeking a highly motivated and experienced Customer Service Manager to lead and oversee our customer service and reservations team. The ideal candidate will have a proven track record in customer service management, strong leadership skills, and a passion for ensuring exceptional customer experiences. This role is crucial in driving...


  • Bengaluru, Karnataka, India Marriott Full time

    Key ResponsibilitiesGuest Services: Ensure that all guests receive personalized attention and exceptional service, addressing their needs promptly and efficiently.Staff Supervision: Manage and train a team of front desk staff, providing guidance and support to ensure they meet high standards of customer service and operational efficiency.Operational...


  • Bengaluru, Karnataka, India Lenovo Full time

    Description and Requirements Responsibilities: Customer Invoicing: Ensure and support the Service Delivery Managers to ensure customer billing is completed accurately in a timely manner. Order Management: Oversee the end-to-end order management process, including order entry, tracking, fulfillment, and returns. Collaborate with cross-functional...


  • Bengaluru, Karnataka, India 247 Customer Private Limited Full time

    ResponsibilitiesAs a Global Non-Voice Customer Service Representative with 24/7 Customer Private Limited, your key responsibilities will include:Contacting existing and prospective customers to understand their needs and preferences.Obtaining customer information and relevant data to provide personalized support.Resolving customer queries and issues related...


  • Bengaluru, Karnataka, India NatWest Group Full time

    Job OverviewWe are seeking an experienced Telephony Sales Manager to lead our Customer Service Operations Unit. The successful candidate will have a proven track record of delivering sales through service, preferably in a business-to-business environment.The ideal candidate will be able to develop effective working relationships with colleagues and...


  • Bengaluru, Karnataka, India AHUHVAC Manufacturing Company Full time

    About the RoleWe are seeking an experienced Service Operations Manager to join our team at AHU/HVAC Manufacturing Company in Bangalore. The successful candidate will have a proven track record of managing services operations, responding to service calls, and coordinating intra-office teams.Key ResponsibilitiesTimely execution of Air Handling Unit (AHU)...


  • Bengaluru, Karnataka, India Marriott International Full time

    Key Responsibilities:As an Assistant Hotel Manager, your key responsibilities will include:Providing exceptional customer service to guests and addressing any issues or concerns they may haveLeading and managing the front desk team to ensure smooth operations and high standards of serviceAnalyzing data and making informed decisions to improve the efficiency...


  • Bengaluru, Karnataka, India Field Operations Full time

    Job DescriptionLocation: Bangalore, Karnataka, IndiaJob ID: 79166We Elevate... Quality of urban lifeOur elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day.As part of the Schindler team, you'll discover meaningful work that enhances quality of life for...


  • Bengaluru, Karnataka, India CodeVyasa Full time

    Job SummaryWe're seeking a skilled Dynamics Developer to join our team and contribute to the success of our customer service operations. The ideal candidate will have a strong background in Dynamics CRM customization, configuration, and integration, as well as excellent problem-solving and communication skills.Key Responsibilities:Develop, customize, and...