
Senior Enterprise Security Solutions Specialist
1 week ago
Job Overview
">We are seeking an experienced Technical Support/Presales Engineer to join our fast-growing global business.
">Key Responsibilities:
">- Design, plan and implement advanced security solutions in Enterprise Environments
- Provide timely support to customers on outstanding issues through efficient ticket management
- Collaborate with Team Leads to meet Service Level Agreements (SLAs) and customer expectations
- Develop technical documents and articles for team and customer use
- Deliver engaging technical demonstrations to customers across the globe
Required Skills and Qualifications:
">- Bachelor's or Master's degree in a relevant field
- 2-4 years of experience in software customer service and support
- 2+ years of performing administrative tasks in Windows-based infrastructures, including Active Directory, Exchange, SharePoint, SQL Server, Office 365, and Cloud platforms
- Microsoft Certification is a plus
- Excellent interpersonal, verbal English communication, written, and presentation skills
Benefits:
">Fast-paced and dynamic work environment
">Opportunity to work with cutting-edge technology
">Collaborative and supportive team
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