CRM Technical Lead

1 month ago


Chennai, Tamil Nadu, India FXCM Full time

About the Role

We are seeking an experienced CRM Technical Lead to join our dynamic team at FXCM, shaping our Salesforce solutions and driving complex CRM initiatives forward. With a robust technical background in Salesforce architecture and CRM leadership experience, this role offers the perfect opportunity for individuals to spearhead projects, lead talented teams, and drive integration across platforms.

Responsibilities

  • Lead and mentor a team of Salesforce professionals, fostering a culture of learning and growth.
  • Partner with Solution Architects and CRM management in evaluating large business requests.
  • Analyze business processes for automation potential and optimize them within the Salesforce platform.
  • Manage multiple projects concurrently, pushing forward the product roadmap and ensuring alignment with strategic goals.
  • Design and implement tailored Salesforce solutions aligning with business needs.
  • Troubleshoot and optimize Salesforce functionalities, enhancing system responsiveness and performance.
  • Drive the adoption of new Salesforce technologies and manage governance and security protocols.
  • Produce comprehensive documentation and system audits to guarantee scalability.
  • Engage with stakeholders to identify and leverage Salesforce capabilities for business advancement.
  • Direct the strategic deployment of new updates and manage change effectively.

Requirements

  • 5+ years of experience in a technical leadership role with a solid track record in complex CRM solution design and implementation.
  • 3+ years of team management experience.
  • Required certifications: Platform Developer I and Administrator; additional Salesforce certifications are a plus.
  • Strong leadership qualities, proficiency in Salesforce administration and development tools, and excellent communication skills.

Preferred Qualifications

  • Experience with multiple CRM platforms is highly preferred.
  • DevOps and release management experience is a plus.

What We Offer

The estimated salary range for this position is $120,000-$150,000 per annum, depending on location and qualifications. Benefits include comprehensive health insurance, retirement plans, and opportunities for professional growth and development.



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