Senior Technical Product Expert

14 hours ago

Gandhinagar, Gujarat, India beBeeTechnical Full time ₹ 5,00,000 - ₹ 10,00,000
Technical Support and Sales Specialist

At our AI-driven technology company, we are revolutionizing the collections industry with innovative solutions to help lenders, agencies, and medical providers recover past-due balances efficiently and compliantly.

Join a fast-growing SaaS startup where innovation, ownership, and impact matter every day. We're looking for a skilled Technical Support and Sales Specialist to join our sales and customer success teams.

You'll be the go-to person for answering technical questions during product demos, assisting new clients with setup, and supporting customers with technical queries. In this role, you'll work across presales (demo support) and technical support.

You will be responsible for joining sales demos with Account Executives to answer customer technical questions, acting as a technical guide to help customers understand how they can achieve their goals, not just what the software does. Additionally, you will support sales by designing creative solutions, such as blending channels like SMS, email, and IVR when data is incomplete.

Your key responsibilities will include:

  • Acting as a technical guide, helping customers understand "how" they can achieve their goals, not just "what" the software does.
  • Supporting sales by designing creative solutions, e.g., blending channels like SMS, email, and IVR when data is incomplete.
  • Assisting with customer support by addressing technical product queries and guiding users through solutions.
  • Explain product features, integrations, and workflows in clear, simple language.
  • Assisting with new customer onboarding and technical setup.
  • Handling customer support tickets, troubleshooting issues, and providing solutions.
  • Collaborating with Product and Engineering teams to resolve technical queries.
  • Documenting FAQs, troubleshooting steps, and simple technical guides.

We are looking for someone with:

  • 1–4 years of experience in technical support, implementation, pre-sales, or software support (SaaS/IT/software background preferred).
  • A problem-solving mindset with the ability to design creative workarounds and practical solutions.
  • Curious and proactive, with the ability to listen well, ask strong questions, and anticipate customer concerns.
  • Comfortable speaking with customers and explaining technical concepts in simple terms.
  • Good communication skills in English (written and spoken).
  • Ability to learn new software quickly.
  • Good to have experience with APIs, CRMs, or integrations.
  • Willingness to work in a US Shift schedule.

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