Lead Accounts Receivable Training Specialist

3 days ago


Hyderabad, Telangana, India Carrier Full time

Job Overview

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We are seeking a highly skilled Lead Accounts Receivable Training Specialist to join our team in Hyderabad. This role will be responsible for leading the development and delivery of training programs for intermediate to experienced Credit & Collections professionals.

About Us

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Carrier is a global leader in intelligent climate and energy solutions, committed to creating innovative solutions that matter for people and our planet. Our diverse workforce puts the customer at the center of everything we do, driving innovation and excellence.

Key Responsibilities:

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  • Training Program Development
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The ideal candidate will design and develop comprehensive training programs for employees across the O2C cycle, including order processing, credit management, invoicing, cash application, and collections. They will collaborate with O2C process owners, finance, sales, and IT teams to identify training needs and ensure training materials are aligned with current processes, policies, and systems.

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  • Delivery of Training Programs
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The successful candidate will conduct training sessions for new employees, ensuring they are onboarded with the knowledge and skills needed to perform effectively in O2C roles. They will facilitate workshops, seminars, and webinars on specific O2C topics such as credit management, collections strategies, and customer dispute resolution.

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  • Process Improvement and Systems Training
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This role will also involve developing and delivering training on new technologies, automation tools, and system upgrades used in the O2C process, ensuring that staff can efficiently navigate and use these tools.

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  • Training Materials and Documentation
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The successful candidate will create and maintain high-quality training materials, including manuals, job aids, video tutorials, and e-learning modules, that cover all aspects of the O2C process.

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  • Stakeholder Collaboration
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This role requires strong collaboration with department heads, O2C team leads, and process owners to gather insights into training needs and customize programs accordingly.

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  • Performance Monitoring and Reporting
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The Lead Accounts Receivable Training Specialist will track and report on the effectiveness of training programs by measuring key metrics such as post-training performance, productivity improvements, and reduction in errors.

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  • Change Management and Support
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This role involves supporting change management efforts related to O2C system upgrades, process changes, or organizational shifts, ensuring smooth transitions through targeted training.

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  • Compliance and Best Practices
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The successful candidate will ensure that all O2C training programs incorporate compliance with legal and regulatory requirements, including data protection, revenue recognition, tax regulations, and financial reporting standards.

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Requirements

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The ideal candidate should have experience in training program development and delivery, with a focus on O2C processes. They should possess excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams.

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Benefits

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We offer a competitive salary range of ₹1,200,000 - ₹1,500,000 per annum, depending on experience, plus benefits including health insurance, professional development opportunities, and an Employee Assistance Programme.



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