Customer Service Representative

3 weeks ago


Bengaluru, Karnataka, India Dr. Paws Full time

About Dr. Paws:

Dr. Paws is a veterinary clinic that aims to make vet visits a welcoming experience for pets and their parents.

As a Front-of-House Associate, you would be the first and last point of contact for customers, ensuring a comfortable and simple experience on every visit.

Key responsibilities include:

  • Answering phone calls and responding to customer messages
  • Booking and modifying appointments
  • Selling Dr. Paws membership packages
  • Greeting pets and their parents upon arrival
  • Engaging with pets and parents as they wait
  • Completing billing processes for customers
  • Recommending retail products
  • Receiving new stock deliveries
  • Coordinating with housekeeping staff for clinic cleanliness
  • Securing the clinic at opening and closing

Key requirements:

  • Ability to communicate fluently in English
  • Confident and friendly personality
  • Strong written English skills
  • General affinity for animals
  • Basic software knowledge
  • Quick learning and openness to feedback

Nice-to-haves:

  • Prior retail or hospitality experience
  • Pet-care business understanding
  • Love for animals
  • Prior sales experience

Key job details:

Designation: Front-of-House Associate

Location: Dr. Paws clinics in Bangalore

Timings: Morning or Afternoon Shifts with rotating schedules

Leaves: 1 weekly off, plus ~30 days of leave per calendar year

Salary range: ₹23 to 32K per calendar month



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