IT Support Manager

7 days ago


Mumbai, Maharashtra, India beBeeTechnical Full time ₹ 15,00,000 - ₹ 25,00,000

Job Opportunity

  • Maintenance of shift schedules for effective team management
  • Daily, weekly and monthly MIS reports creation and analysis.
  • Administration of ITSM tools to streamline technical support processes
  • Ticket distribution and allocation to skilled technicians for efficient resolution
  • Governance of IT tickets to ensure timely closure
  • Ticket logging and documentation for future reference
  • Providing technical assistance to high-priority users and stakeholders
  • Delivering comprehensive IT support for desktops, printers, peripherals, telecommunication systems and mobile devices
  • Complex software system installation, configuration and maintenance
  • Serving as a single point of escalation for critical issues
  • Asset lifecycle management through efficient asset tracking
  • Identifying and mitigating potential vulnerabilities in the system
  • Effective communication with customers and stakeholders to resolve queries
  • Mentoring, guiding and supporting Service Desk staff members
  • Displaying excellent time management skills and ability to work under pressure
Requirements
  • A minimum of 5 years of experience in Desktop EUC environment utilizing leading methodologies (Windows 10, 11, iOS & MacOS platforms) and possessing some network and firewall knowledge is preferred
  • Possess leadership qualities and have managed a team of at least 5 members for the past 3 years
  • Experience in MS Windows environment and application support is essential
  • Strong leadership, analytical and independent working skills are required
  • End user device deployment and planning expertise is necessary
  • Excellent interpersonal skills to work with diverse stakeholder groups
  • Ability to manage multiple stakeholders including users, senior management, IT teams and vendors
  • Effective written and verbal communication skills
  • Knowledge of Microsoft Active Directory and remote application deployment
  • Certification in ITIL V3/V4 and MCSA for Windows 10/11 is preferred
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