
Logistics Manager Position
1 week ago
This role involves overseeing logistics and supply chain operations to ensure efficient product delivery. A skilled professional will handle order management, dispatch coordination, tracking, escalations, returns, and partner management.
Main Responsibilities:- Take ownership of B2B and B2C logistics functions, including order processing, dispatch, partner management, tracking, escalations, and return handling.
- Manage courier partners independently, ensuring service level agreements are met, and resolving issues promptly without waiting for reminders.
- Handle customer service escalations, providing timely updates to the customer support team without constant intervention.
- Proactively monitor shipments, anticipating delays, taking follow-ups with partners, and reporting exceptions.
- Coordinate logistics activities with courier partners.
- Track shipments and ensure on-time delivery.
- Handle returns, re-shipments, and logistics escalations.
- Maintain daily dispatch records and update inventory movement.
- Coordinate with warehouse/fulfillment teams.
- Ensure smooth pickup & packaging schedules.
- Work closely with customer support teams to solve delivery-related issues.
- Prepare logistics reports, COD status, NDR (non-delivery reports), etc.
- Prior experience in logistics, shipping, e-commerce, or warehousing is preferred.
- Good communication skills in English, Hindi, and local languages.
- Comfortable using shipping dashboards.
- Excel/Google Sheets skills.
- Ability to communicate confidently with vendors and logistics teams.
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