Senior OTC Account Collector

4 days ago

Chennai, Tamil Nadu, India beBeeCollections Full time

OTC Collections Specialist Job Opening

This is a job opening for an OTC Collections Specialist. As an OTC Collections Specialist, you will be responsible for collecting all complex/high profile accounts in the portfolio following the defined collection strategy and accountability of aged receivables as per defined metrics/SLAs.

Responsibilities:

  • Collection of all complex/high profile accounts in the portfolio.
  • Implementation of service stops/remove stops according to process.
  • Review of UMCC and on account payments as per ICMP guidelines.
  • Identification of potential write-offs for clearing aged debts.
  • Accountability for debt and cash targets achievement on a quarterly/monthly basis.
  • Timely and correct dunning process + handover of insolvent customers/customers unwilling to pay to legal collections.
  • Detection and help for process improvement opportunities for collection + system improvements.
  • Where technical knowledge gaps have been identified through the review process, the job holder will work with the Administrators and the respective Team leader to aid in the closure of that gap.
  • Responsible for new process implementation within the teams.

Requirements:

  • A minimum of 2 years' experience within an OTC Collections team.
  • Should have Finance background. Preferably – B.com and MBA (Finance) graduates.
  • Excellent communication skill (Oral and written).
  • Willing to work in Night shift.
  • Proven track record in meeting targets and SLA's.
  • PC literacy, particularly in MS Office.
  • Demonstrate a customer focused orientation.
  • Strong negotiation skills.
  • Project methodology experience.
  • Excellent analytical and problem-solving skills.

Role Specific Competencies:

  • Fluency in English, both written and verbal.
  • Results / Target driven.
  • Self-motivated and willing to learn new skills.
  • Commitment to developing oneself and desire to develop others.
  • Good listening skills.
  • Team Player.
  • Ability to work on own initiative.
  • Adaptable to a changing environment & flexible with regard to working patterns.
  • Excellent Customer Care skills.
  • Leadership & People Management Skills.

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