
Lead Pharma Service Operations Specialist
7 days ago
We are seeking an experienced professional to lead our service operations for press part tooling customers. The ideal candidate will have a strong background in pharma engineering, excellent leadership skills, and a proactive approach to resolving customer complaints.
Key Responsibilities- Service Operations Management: Manage service operations, ensuring timely execution of AMC contracts and smooth delivery of services across departments.
- Customer Complaint Resolution: Resolve customer complaints with a solution-oriented approach and ensure compliance with pharma engineering standards and safety protocols.
- Team Guidance and Mentorship: Guide and mentor service engineers and technicians, maintaining accurate service documentation and performance reports.
- Quality and Customer Satisfaction Drive: Drive continuous improvement in service quality and customer satisfaction, collaborating with sales and R&D teams for customer feedback and product enhancements.
- Vendor Relationship Management: Manage vendor relationships and third-party service providers, ensuring effective communication and customer relationship skills.
Desired Profile:
- Bachelor's degree in Mechanical Engineering or related field.
- 8–10 years of experience in Pharma Engineering / Tooling industry.
- Strong leadership and team management skills.
- Excellent troubleshooting and technical support capabilities.
- Experience in handling audits and regulatory compliance.
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