Lead Pharma Service Operations Specialist

7 days ago


Madurai, Tamil Nadu, India beBeeEngineering Full time ₹ 15,00,000 - ₹ 25,00,000
Pharma Service Operations Lead

We are seeking an experienced professional to lead our service operations for press part tooling customers. The ideal candidate will have a strong background in pharma engineering, excellent leadership skills, and a proactive approach to resolving customer complaints.

Key Responsibilities
  • Service Operations Management: Manage service operations, ensuring timely execution of AMC contracts and smooth delivery of services across departments.
  • Customer Complaint Resolution: Resolve customer complaints with a solution-oriented approach and ensure compliance with pharma engineering standards and safety protocols.
  • Team Guidance and Mentorship: Guide and mentor service engineers and technicians, maintaining accurate service documentation and performance reports.
  • Quality and Customer Satisfaction Drive: Drive continuous improvement in service quality and customer satisfaction, collaborating with sales and R&D teams for customer feedback and product enhancements.
  • Vendor Relationship Management: Manage vendor relationships and third-party service providers, ensuring effective communication and customer relationship skills.

Desired Profile:

  • Bachelor's degree in Mechanical Engineering or related field.
  • 8–10 years of experience in Pharma Engineering / Tooling industry.
  • Strong leadership and team management skills.
  • Excellent troubleshooting and technical support capabilities.
  • Experience in handling audits and regulatory compliance.


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