AR Team Supervisor

4 days ago


Bengaluru, Karnataka, India ACN Healthcare RCM Services Full time

Operational Responsibilities

Manage a team of 25-30 members, providing functional supervision of work group, including work assignment and attendance monitoring. Provide subject matter expertise to QC Analysts in the team. Review reports and provide constructive feedback. Ensure training needs of subordinates are met and SLAs are met under supervision of Manager. Communicate process and client changes to direct reports and maintain records.

Team Performance / Disciplinary Issues

  • Monitor, identify and resolve performance/behavior/attendance issues.
  • Monitor and take action on personnel and disciplinary issues.
  • Complete client-related training and maintain records.
  • Resolve escalated customer issues and CAPA.
  • Hold daily team briefings.
  • Escalate performance-related issues to Managers.

General Responsibilities

  • Conduct annual performance appraisals with Manager.
  • Authorize team members' leave.
  • Handle employee separations in accordance with company policies.

Eligibility

  • Graduates or Diploma holders with excellent communication skills.
  • Minimum 5 years of experience in US Healthcare AR Domain.
  • Knowledge of Hospital/Physician Billing, AR Follow Ups, Denial Management.
  • Good client coordination skills.
  • Proficiency in MS Office, Data Analysis & report generations.
  • Good people management skills.
  • Willing to work in US time zones.


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