Database Administrator
4 weeks ago
Job Requirements
As a Database Administrator at Microland, you will be responsible for the proactive monitoring of database systems, identifying and resolving issues, and ensuring compliance with established processes.
Key Responsibilities
- Proactive monitoring: Initiate database administration, troubleshooting, and investigation to identify possible issues, locate the device/service causing the issue, and record findings and analysis in the ticket.
- Restoration and Resolution: Identify the issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue based on the SOP. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate, and update the ticket with steps taken and outcome.
- Triage: Once the resolution steps are completed, if the issue is still not resolved or if it's an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L2 support.
- Process Compliance: Gather information from vendors, customers, analysis from the troubleshooting/investigation, resolution steps implemented, etc., and update the tickets regularly as per the defined process. Prepare a detailed report on the plan of action for existing tickets for the next shift and engineer (Shift Handover Report). Follow through and execute the various Escalation Matrix (Vendor, Internal, and Customer defined). Ensure tickets are closed post-user/customer communication.
Education Qualification
Any Graduate (Engineering/Science)
Certification Mandatory/Desirable
Oracle Certification
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