Strategic Configuration Management Professional
5 days ago
The role of Senior IT Configuration Management Specialist will involve providing in-depth knowledge of configuration management processes, including practical application within multiple environments. This specialist will be responsible for implementing appropriate business processes as well as steering the day-to-day execution through the asset lifecycle within a program and enforcing configuration management standards. Additional accountability includes regularly reporting the status of Service Integration tools (e.g. CMDB accuracy and completeness).
Responsibilities- Ensure that the Service Asset and Configuration Management process is performed as designed.
- Ensure day-to-day execution of Configuration and Service Integration (CMDB) with all related IT units and external vendors in regards to configuration assets. Ensure pre-defined activities are aligned with the change management process.
- Review and agree to improvements to existing CM processes. Ensure data quality, integrity, and security of CM database.
- Provide regular status reports of CM database of accuracy and completeness. Schedule audits on CM database and ensure implementing audit recommendations.
- Ensure, in cooperation with company's security guidelines, avoiding unauthorized damage or usage of project items.
- Ensure proper version controls of software deliverables. Plan, publicize, and is accountable for the implementation of an updated Configuration Management System (CMS).
- Ensure that the CMS is populated with CIs according to policy and are uniquely identified with naming conventions.
- Keep IT Service Integration Tools functional and secure by making necessary alterations to or corrections in the IT Service Integration Tools.
- Document the use and alterations made to the IT Service Integration Tools, monitor the operation, use information systems, and compile statistics on them. Ensure staff comply with identification standards for object types, environments, processes, life-cycles, documentation, versions, formats, baselines, releases, and templates.
You have
- Degree in Engineering, Computer Science, or related field from recognized university with 15 yrs of total experience.
- 3+ Years experience in Configuration management & 5+ years of leadership experience in Telecom/IT.
- At least 1 year as Service Delivery Manager for IT Service Integration Tools (Service Now, UPMX, EISEB).
- Understanding and background in processes creation with purpose of enabling and simplifying operations.
- Excellent presentation, communication, interpersonal, negotiation, and training skills – both remote and in-person.
- Collaborate with cross-functional stakeholders at various levels.
- Experience in Event management based on ITIL. Proven experience as Solution architect in multi technological environment.
- Able to act in multidisciplinary environment and think strategically in terms of culture, behavior, business processes, and technology and tools.
It would be nice if you also had
- ITIL V4 expert certification.
- Six Sigma.
- Understanding of IT Management methods, tools, principles, and standards, such as Lean, Agile, DevOps.
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