Experience Innovation Manager
5 days ago
We're seeking a visionary Experience Innovation Manager to spearhead the design, development, and implementation of engaging resort experiences that elevate guest satisfaction and drive business growth.
Key Responsibilities:
- Develop and execute innovative experience concepts, leveraging data-driven insights and market trends to stay ahead in the hospitality industry.
- Collaborate with cross-functional teams to ensure seamless integration of technology and operational processes, creating immersive guest journeys.
- Lead audits and quality assurance initiatives, setting benchmarks for excellence in safety, service, and overall guest satisfaction.
- Mentor and develop colleagues across clusters, fostering a culture of continuous learning and improvement.
Requirements:
- Proven experience in multi-property experience design, with a strong track record of driving innovation and growth.
- Excellent communication and decision-making skills, with the ability to navigate complex organizational structures.
- High cultural sensitivity and operational discipline, with a keen eye for detail and a passion for delivering exceptional results.
What We Offer:
A dynamic work environment that encourages creativity, collaboration, and continuous learning. Opportunities for professional growth and development, with a focus on building a diverse and inclusive team.
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