Business Analyst

5 days ago


Delhi, Delhi, India Zycus Full time

Company Overview

Zycus is a pioneer in Cognitive Procurement software and has been a trusted partner of choice for large global enterprises for two decades. With its Source to Pay integrated suite, Zycus powers its S2P software with the revolutionary Merlin AI Suite, taking over tactical tasks and empowering procurement and AP officers to focus on strategic projects.

Job Summary

We are seeking an experienced Business Analyst - Procurement Specialist to join our Project/Technical Account Management team. As a key member of this team, you will work closely with customers to understand their configurations and usage patterns of Zycus applications, providing training on upcoming changes and proactively communicating with customers to resolve issues.

Key Responsibilities

  • Work with customers to understand their configurations and usage patterns of Zycus applications
  • Provide training to customers on upcoming changes
  • Proactively communicate with customers to resolve issues
  • Plan, estimate, and drive the execution of change and service requests
  • Identify patterns in customer-raised tickets and work towards permanently addressing them
  • Work on all aspects of maintenance of an already implemented customer

Requirements

To be successful in this role, you will require:

  • MBA in Supply Chain and Operations
  • Experience Level: 2-5 years
  • Willingness to work in 24 X 7 shifts
  • Excellent written and oral communication skills
  • Flexible, enthusiastic approach to work
  • Collaboration with various internal and external stakeholders
  • Ability to learn, execute, and excel

Salary

The estimated salary for this position is $80,000-$110,000 per annum, based on location and experience.

About Us

Zycus gives you the environment to create an impact on the product and transform your ideas into reality. Even junior engineers get the opportunity to work on different product features. We believe that change leads to growth and therefore we allow our employees to shift careers and move to different roles and functions within the organization.



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