Enterprise Automation Specialist

1 week ago


Bengaluru, Karnataka, India Voya India Full time

About Voya India: A leading technology-driven business process transformation company driving the evolution of customer experience through innovation and creativity.

We are a subsidiary of Voya Financial, Inc., dedicated to delivering cutting-edge solutions for our Health, Wealth, and Investment Management businesses. Our focus lies in crafting inventive customer-centric solutions by digitizing, automating, and optimizing technology and business processes.

Our team is committed to fostering an environment that celebrates learning, growth, and inclusivity while developing and deploying innovative and impactful solutions.

The Enterprise Automation Specialist provides technical input to ensure the integrity of operations environments and has experience with adjacent technologies. This role requires deep technical expertise in workload automation and file transfer applications, including hardware and software configuration settings.

Main Responsibilities:

  • Provide Tidal and Axway support between 7:30am and 6:00pm as part of a team with offset start/finish times
  • Diagnose and resolve Tidal outages, recover the system, and batch processes
  • Handle licensing, upgrades, and migrations of the Tidal application
  • Open vendor support tickets, apply recommended solutions, and verify results
  • Install and configure Tidal agents on new servers
  • Work with the Network team to resolve DNS and connectivity issues for the Tidal application
  • Collaborate with Security team to apply new Service IDs and resolve access problems
  • Work with Cloud Server team to install required versions of server software (.NET, JRE, etc.)
  • Maintain Tidal databases in collaboration with DBA teams
  • Move approved job schedules into Production
  • Manage jobs to disable or enable as needed
  • Advise developers on job efficiency and leveraging Tidal tools
  • Help users resolve browser problems in accessing Tidal's GUI
  • Troubleshoot job inconsistencies and failures with developers
  • Evaluate new offerings and adapters offered by Tidal regarding cost, value, and functionality
  • Participate in Application and Tidal DR tests
  • Clean up obsolete processes, Tidal agents, and their artifacts
  • Create weekly archiving for job recovery in Test and Prod
  • Complete Tidal request tickets
  • Add/deleted new users
  • Assist developers with job configurations when requested or when issues arise from improperly configured jobs
  • Manage and maintain the Tidal SharePoint site and upload workload summary reports
  • Coordinate activities and resolve Tidal issues experienced by Operators
  • Change/update passwords for Tidal Service IDs and internally used IDs
  • Make changes to Axway configuration and perform other administrative tasks
  • Meet with users to get transfer requirements and operational details of proposed Axway transfer accounts
  • Create transfer accounts for partner companies to use for sending/receiving files
  • Create or delete user accounts with Admin or Operations access to the Axway application
  • Create Axway transfer 'jobs'
  • Assist in testing those jobs, modifying as needed until they work properly
  • Troubleshoot transfer failures
  • Assist business users using Axway's web client to send adhoc files to partners
  • Cleaning out old files in directories to prevent storage drive fill-ups
  • Sending password expiration reminders and changing service ID passwords when required
  • Collaborating with the network team to rework jobs causing download/upload delays
  • Capturing and reporting metrics from Axway
  • Being available for on-call and weekend (Sunday) maintenance work on a rotational basis
  • Collaborating with other IT functions

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