Financial Process Improvement Analyst

5 days ago


Mumbai, Maharashtra, India Intellect Design Arena Ltd Full time

About Us:

Intellect Design Arena Ltd is a global leader in Financial Technology for Banking, Insurance, and other Financial Services. Our mission is to empower our clients with innovative solutions that drive operational efficiency, reduce costs, and enhance customer experience.

We are seeking a detail-oriented and strategic Commercial/SME-MSME Lending SME/Business Analyst to join our team. The successful candidate will play a vital role in analysing business processes, identifying opportunities for improvement, and supporting the development and implementation of Commercial/SME-MSME lending solutions.

Key Accountabilities:
  • Possess extensive knowledge of commercial/SME - MSME lending practices, regulations, and products
  • Lead the engagement with business users to define scope, understand business processes, problem statements and pain areas
  • Gather and document business requirements related to commercial/sme-msme lending processes, systems, and products. Analyse current workflows and identify areas for enhancement.
  • Identify key stakeholders and construct stakeholder analysis i.e. how they are affected
  • Support the identification of risks and mitigation approaches
  • Lead the client requirement workshops and identify gaps together with high level proposals for their resolution (e.g. development workarounds or change in processes). Ensure any solutions proposed are realistic and within the agreed scope of the project.
  • Analyse client business requirements, liaise with clients / project teams and prepare business process documents like BRDs, User Stories, Discussion Logs, and Workflows etc. Be involved actively in the process till the sign-off is not obtained from the client.
  • Guide the business analysts in Solution design with the Design and Development team to ensure requirements are duly addressed. Ensure Requirement Traceability Matrix is updated to facilitate tracking of requirements coverage.
  • Make appropriate recommendations that will positively impact operational effectiveness, reduce cost and provide a better customer experience
  • Conduct relevant research to increase understanding in support of developing comprehensive solutions
  • Participate in final User Acceptance Testing for all major developments in the domain
  • Work closely with stakeholders, including bank business & IT users, compliance teams, and internal delivery team to ensure alignment of business needs with technology solutions.
  • Assist in the planning, execution, and monitoring of project, ensuring timely delivery and adherence to quality standards.
  • Assist in the production of various collaterals such as User Guide, SOP Documents, process flows etc
  • Provide training and support to end-users on new systems, tools, and processes, ensuring smooth adoption and effective utilization.


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