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Windows System Administration Expert

2 weeks ago

Vadodara, Gujarat, India RM Ventures Full time

Overview:

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Rm ventures is a technology company that specializes in providing high-quality IT support to businesses. Our team of experts works diligently to ensure that our clients' technology infrastructure runs smoothly and efficiently.

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Job Description:

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We are seeking a skilled Windows System Administrator to join our team. The ideal candidate will have a minimum of 5 years of experience in Windows system administration, with a focus on enterprise environments. They should be proficient in Windows Server operating systems and services (Active Directory, DNS, DHCP, etc.) and have a strong understanding of networking principles and protocols (TCP/IP, routing, firewalls, VPNs).

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The successful candidate will be responsible for providing advanced technical support for complex system issues, including server configurations, network management, and security compliance. They will also collaborate with IT teams to deploy and manage applications, ensuring seamless integration and performance.

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In addition to their technical expertise, the ideal candidate should possess excellent communication skills, both verbal and written (English), and be able to work collaboratively in a team environment and independently.

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Responsibilities:

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  1. ">
  2. Respond to user inquiries via phone, email, and ticketing systems, providing timely and effective solutions for a wide range of IT issues.">
  3. Troubleshoot hardware, software, and network-related problems, escalating unresolved issues to Level 2/ 3 support as necessary.">
  4. Assist users with applications, including Office 365, ensuring they can effectively utilize all features.">
  5. Provide advanced technical support for complex system issues, including server configurations, network management, and security compliance.">
  6. Collaborate with IT teams to deploy and manage applications, ensuring seamless integration and performance.">
  7. Analyze and resolve escalated issues involving Windows operating systems, virtualization, and cloud services.">
  8. Manage and maintain Windows Server environments, including installation, configuration, and upgrades.">
  9. Conduct regular patch management and ensure operating system and server configurations meet best practices.">
  10. Administer Active Directory, DNS, DHCP, and Group Policy, ensuring appropriate user support and access controls.">
  11. Implement backup solutions and disaster recovery plans to safeguard data integrity.">
  12. Monitor and troubleshoot network issues, ensuring optimal performance and reliability.">
  13. Enforce security policies and procedures, utilizing antivirus and cybersecurity tools to protect against threats.">
  14. Conduct security audits and vulnerability assessments, ensuring compliance with industry standards.">
  15. Provide advanced technical support to users, resolving issues related to Office 365 and other applications.">
  16. Develop and maintain documentation for user support and training purposes.">
  17. Manage and optimize cloud technologies and virtualization platforms (e.g., VMware, Hyper-V).">
  18. Assist in migration projects to cloud-based services as required.">
  19. Utilize RMM tools to proactively monitor system performance and resolve issues before they impact users.">
  20. Use ticketing tools to track, manage, and resolve support requests efficiently.">
  21. Maintain accurate asset management records for hardware and software inventory.">
  22. Develop PowerShell scripts and utilize DevOps tools to automate system administration tasks and improve operational efficiency.">
  23. Maintain comprehensive documentation of system configurations, procedures, and troubleshooting guides.">
  24. Provide mentorship and training to junior staff, enhancing their technical skills.">
  25. Plan, coordinate, and execute migration projects for applications, data, and systems to new environments, including cloud platforms (e.g., Azure, AWS).">
  26. Ensure minimal disruption to users during migration activities and validate post-migration functionality.">
  27. Document migration processes and assist in user training related to new systems or applications.">
  28. Monitor system performance and troubleshoot complex issues in server environments, ensuring minimal downtime.">
  29. Resolve user-reported issues efficiently while maintaining high customer satisfaction.">
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