Senior Manager

7 days ago

Mumbai, Maharashtra, India NTT DATA Full time
Job Overview

The Senior Manager, Service Transition is a senior management position that oversees the transition of complex services by the transition teams under their leadership. This role is responsible for developing the organization's approach and defining the acceptance criteria for service transition.

Key responsibilities include owning the transition process, acting as the point of escalation for transition projects, and remaining current in developments in the transition management arena. Additionally, the Senior Manager, Service Transition fosters a collaborative and innovative team culture focused on operational excellence.

Key Responsibilities:

  • Develop and implement the organization's service transition approach.
  • Act as the point of escalation for transition projects and resolve or own the resolution of all escalated issues.
  • Stay up-to-date with the latest developments in transition management.
  • Manage risk and minimize potential failure by planning and executing all testing, training, and change management activities.
  • Partner with internal stakeholders to understand client requirements and plan and design the required transition process.
  • Establish and maintain positive relationships with stakeholders.
  • Identify resource requirements for transition projects and negotiate and agree the use of resources.
  • Compile process definitions and requirement specifications for toolsets and resources required to deliver the service.
  • Ensure the environment is prepared, configured, and equipped to operate and support the client service according to agreed Service Level Agreements.
  • Lead and develop a cross-functional transition team to achieve operational excellence.

Requirements:

  • Significant knowledge of project management methodologies, tools, and standards.
  • Business and commercial acumen coupled with strategic thinking ability.
  • Ability to develop and enhance client and stakeholder relationships.
  • Significant understanding of the IT industry and expertise in transition management approaches and methodologies.
  • Ability to construct plans and schedules with pricing information within a framework.
  • Ability to interpret, deconstruct, and contribute to contract collateral.
  • Excellent communication and negotiation skills.
  • Bachelor's degree or equivalent in Computer Science or Information Technology or a related field.
  • Relevant ITIL certification preferred.
  • PMBOK and/or Prince II Certification(s) desirable.
  • Extended experience in service transitioning and project management preferably gained within a global IT services organization.
  • Extended experience in engagement across contractual review and service definition.
  • Extended track record in managing complex client transition projects, preferably within a large enterprise environment.
  • Extended demonstrable experience in communication and negotiation at senior management level.
  • Extended demonstrable expertise in transition management approach and methodology.

About NTT DATA
NTT DATA is a trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success.

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