
Senior Field Service Implementation Specialist
3 days ago
Key Responsibilities:
- Implement and configure SAP FSM based on business requirements.
- Integrate SAP FSM with backend SAP systems such as S/4HANA or ECC.
- Design end-to-end service processes for field operations, including dispatching, scheduling, mobile access, and reporting.
- Work closely with stakeholders to gather business requirements and translate them into functional specifications.
- Provide support during all project phases: blueprinting, realization, testing, go-live, and hypercare.
- Train end-users and support change management initiatives.
- Collaborate with technical teams for data integration and custom developments.
Technical Skills Required:
- Strong hands-on experience in SAP Field Service Management (FSM).
- Experience with SAP FSM mobile app configuration.
- Integration knowledge with SAP ERP systems (S/4HANA or ECC) via SAP BTP, PI/PO, or CPI.
- Familiarity with FSM Core, Planning & Dispatching, Smartforms, and Smartflow.
- Knowledge of SAP Service Cloud and C/4HANA is a plus.
Functional Knowledge:
- Field service operations and execution.
- Work order management.
- Resource planning and dispatching.
- Customer service processes.
- Asset management.
Qualifications:
- Bachelor's degree in Computer Science, Engineering, or a related field.
- SAP Certification in FSM or C/4HANA is a plus.
- Strong communication and documentation skills.
Nice to Have:
- Experience in Utilities, Manufacturing, or Telecom domains.
- Knowledge of FSM analytics and reporting.
- Familiarity with Agile or Scrum methodologies.
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