IT Asset and Configuration Manager
4 weeks ago
About the Role:
At AtkinsRéalis, we are seeking an IT Asset and Configuration Manager to join our team. In this role, you will be responsible for managing IT asset and configuration processes, ensuring that all assets are properly recorded and tracked. Your excellent communication skills and technical knowledge will enable you to provide exceptional support to our customers. If you are a motivated individual with a passion for IT, this could be the perfect opportunity for you.
Key Responsibilities:
- Manage IT asset and configuration processes, ensuring that all assets are properly recorded and tracked.
- Deploy and image laptop and desktop computers and peripherals, recording and tracking assets during deployment according to IT Services standards and workflow procedures.
- Apply basic diagnostic techniques to identify problems, investigate causes, and recommend solutions to correct common failures.
- Manage all assigned incidents/requests according to defined SLAs, ensuring 100% adherence to RFS & INC Best Practice guidelines.
- Provide technical support for internal and external customers.
- Support the Senior Desk Side team and Technology Support Engineer in ensuring the maintenance of all local equipment rooms and conference room IT Services facilities.
- Exhibit a flexible approach to working on a rota basis and provide necessary cover when necessary.
- Provide weekly/daily reports and updates on current issues.
Requirements:
- Excellent verbal and written communication skills.
- Good knowledge of operating systems, hardware, networking, and MS applications.
- Good knowledge of Microsoft Office Suite (Word, Excel, Outlook, etc.).
- Multitasking and coordination skills.
- Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions.
- Willingness and ability to work in shifts (24/7) as and when needed.
- Travel is expected to other offices in Bangalore.
About Us:
AtkinsRéalis is a global consultancy that is committed to developing its people, both personally and professionally. Our colleagues have access to a high-ranging training portfolio and development activities designed to help make the most of their abilities and talents. We actively support staff in achieving corporate membership of relevant institutions.
Commitment to Diversity:
We are an equal opportunities employer, committed to promoting a diverse and inclusive community. We value applications from all backgrounds, cultures, and abilities. We are committed to making our workplace inclusive and welcoming to everyone. If you have any requirements or preferences, please let us know ahead of your interview.
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