Operations Improvement Specialist

4 days ago

Allahabad, Uttar Pradesh, India beBeeOperational Full time ₹ 9,00,000 - ₹ 12,00,000
Role Overview

The Operations Excellence Manager is responsible for overseeing and optimizing end-to-end business operations while ensuring high-quality service delivery.

This role involves client management, people & performance management, and cross-functional team leadership, with a focus on process efficiency, stakeholder collaboration, and business growth.

Key Role Deliverables
  • Business Transformation (80%)
  • Design and implement an operational excellence framework best suited for the vertical
  • Formulate and manage detailed KPI tables across all businesses in the e-commerce domain
  • Identify and lead improvement initiatives in internal business/operational processes
  • Drive innovation and automation for waste elimination and efficiency improvement
  • Engage the employee base in various operational excellence initiatives
  • Service Delivery (20%)
  • Provide service delivery support to process owners, including people management, performance tracking, financial analysis, and ensuring teams adhere to policies and standards.
  • Ensure adherence to service levels as defined by the client
  • Headcount management and coordination at client sites.

Project & Team Management

  • Oversee multiple projects across different lines of business (LOBs), ensuring timely delivery and quality standards.
  • Lead a diverse team of 20+ members, including Business Analysts, Process Excellence Leads, and content developers.
  • Foster a collaborative and high-performance culture by setting clear goals, mentoring team members, and driving accountability.

Operational & Process Excellence

  • Identify process gaps and implement efficiency-driven solutions to improve workflows and service delivery.
  • Work closely with Process Excellence Analysts to standardize operations, reduce inefficiencies, and drive continuous improvement.
  • Leverage data insights to track performance, optimize processes, and ensure compliance with internal and client-defined SLAs.

Required Skills and Attributes

  • Currently working as an Assistant Manager or Manager for 2+ years
  • Strong Analytical & Problem-Solving Skills
  • Demonstrated project/program management skills
  • Extensive understanding of mistake proofing and automation tools
  • Lean Six Sigma GB certified (or BB trained) would be an added advantage
  • Experience in E-Commerce/Internet Industry either directly or indirectly would be an added advantage
  • People management skills
  • Great communication skills, self-motivated independent worker, excellent interpersonal skills
  • Strong stakeholder and client management skills
  • Ability to lead and manage a diverse team across multiple functions
  • Excellent analytical, problem-solving, and decision-making abilities
  • Proficiency in project management tools, reporting dashboards, and financial systems is a plus

Key Notes

Work from Client location leading ecom/shopping website

5 Days work/India work hours

Salary up to 12 LPA + Benefits & Perks

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