Strategic Client Relationship Manager

6 days ago

Thoothukudi, Tamil Nadu, India beBeeEngagement Full time ₹ 18,44,000 - ₹ 25,13,000
Job Title: Engagement Manager

About Us

As a leader in the learning industry, we're transforming the way people learn and grow. We're seeking an exceptional individual to join our team as an Engagement Manager.

Key Responsibilities:

  • Support senior account leadership in the growth of learning service sales to clients.
  • Manage key client accounts across regions under the guidance of an Engagement Director.
  • Engage with client stakeholders to identify unmet needs or potential service gaps that could represent new opportunities.
  • Create sales materials and tailored client presentations to support upsell or renewal opportunities.
  • Lead and coordinate documents for RFI and RFP responses, including slide decks, rate cards, and solution overviews.
  • Lead and coordinate QBR preparation and presentation, and other related governance activities.
  • Help track win/loss data and sales KPIs across the portfolio to support continuous improvement.
  • Conduct preliminary research on client organization changes that could signal opportunities.
  • Collaborate with service line leaders on how to align internal solutions to unmet client needs.
  • Respond to routine client queries and escalate issues where needed.
  • Contribute to the preparation of business reviews, presentations, and reports.
  • Track account metrics, including SLA performance, client satisfaction, and operational KPIs.
  • Support opportunity tracking and contribute to renewal preparation and upsell coordination.
  • Ensure internal systems and documentation are up to date and accurate.

Skills and Competencies:

  • Relationship development with client stakeholders and key figures within the company.
  • Presentation and pitching skills to create a strong impression on the company's capabilities.
  • Clear and professional communication in both verbal and written formats.
  • Strong organizational and time-management abilities.
  • Analytical mindset with comfort working with data and reporting tools.
  • Commercial decision-making on which opportunities will provide mutually beneficial outcomes.
  • Proficient in Microsoft Office, especially PowerPoint and Excel; familiarity with CRM tools is a plus.
  • Team-oriented with a service delivery mindset.
  • Detail-oriented with a proactive approach to managing client needs.
  • Ability to work under direction but also take initiative on smaller tasks and projects.
  • High level of professionalism in external-facing communications.
  • Adaptable and comfortable working in a fast-paced, global environment.

Knowledge:

  • Basic understanding of learning and development concepts and corporate training models.
  • Familiarity with managed learning services and learning platforms such as LMS or LXP is an advantage.
  • Understanding of account management processes in a services environment.
  • Awareness of client service and stakeholder communication best practices.
  • Some exposure to project management or customer success tools is preferred.

Experience:

  • 4–8 years in account coordination, client services, project management, or operations roles.
  • Experience working in or with professional services, learning, or talent development sectors.
  • Demonstrated ability to support client relationships and manage operational details.
  • Exposure to multi-stakeholder environments and experience handling multiple priorities.
  • Experience supporting reporting, governance, or performance tracking processes.

Equal Opportunity Statement:

We are an equal opportunity employer and evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

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