Customer Success Advocate for Retail Partners

5 days ago


India Amazon Music Full time

We are seeking an experienced Customer Success Manager to join our Strategic Account Services team in NA. As a Customer Success Manager, you will be responsible for managing a portfolio of 15-20 sellers to drive sustainable revenue growth and provide strategic recommendations to maximize their potential.

Responsibilities:
  • Manage a portfolio of sellers to drive revenue growth based on a solid understanding of marketplace programs, tools, and processes.
  • Analyze customer data to identify areas of improvement and provide strategic recommendations to maximize seller potential.
  • Implement and track metrics to record the success and quality of sellers in your portfolio.
About This Role:

This role requires a strong analytical mindset and excellent communication skills. You will be working closely with a diverse portfolio of sellers to understand their business goals and objectives and develop strategies to drive revenue growth.



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