Student Guidance Specialist

2 days ago

Surat, Gujarat, India beBeeCareer Full time ₹ 90,00,000 - ₹ 1,20,00,000
Student Guidance Specialist

The primary goal of this role is to foster and convert qualified leads into paid customers, onboard and support each student through every stage, nurture customer relationships, and execute targeted outreach to partners, influencers, and ambassadors.

Key Responsibilities:

  • Drive Conversions: Convert qualified inbound leads to paid enrollments via phone, WhatsApp, email, and video; own the funnel from first touch to payment.
  • Own Onboarding: Guide students through necessary documents, timelines, and milestones; coordinate handoffs with operations through the visa stage.
  • CRM Excellence: Operate in Intercom (or similar) with rigorous pipeline hygiene, activity logging, segments/views, sequences, and weekly reporting.
  • Partner Outreach: Conduct targeted outbound to schools, counselors, influencers, and ambassadors to generate referrals and co-marketing.
  • Educate & Guide: Clearly explain pathways, timelines, and expectations; handle objections on fees, fit, and safety.
  • Achieve Targets: Meet or exceed monthly conversion and collection goals.
  • Report Progress: Publish weekly dashboards on response times, contact attempts, show-up rate, conversion, and revenue collected.
  • Maintain Integrity: Engage only consented leads; keep records accurate and complete.

Requirements and Skills:

  • Experience Required: 3–6+ years in study-abroad/education services sales for the Indian market with consistent conversions.
  • Proven Track Record: Demonstrated success in closing paid enrollments and meeting monthly targets.
  • CRM Proficiency: Intercom preferred; HubSpot/Zoho/Salesforce a plus.
  • Tech-Savvy: Google Workspace, WhatsApp Business, basic GA4/Clarity awareness, spreadsheets; comfort with call recording/QA.
  • Communication: Strong English and Hindi; additional Indian languages are a plus.
  • Results-Oriented: Data-driven mindset with command of funnel math (attempts, connects, show-ups, close rate, collection rate).

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