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Customer Relationship Executive

2 weeks ago

Bengaluru, Karnataka, India Rentokil Initial Full time

About Us

Rentokil Initial is the leading pest control service provider in India, formed through a joint venture between Pest Control India and Rentokil. With over 300 locations across India, we aim to deliver exceptional customer service.

Role Overview

The Key Accounts Executive will be responsible for managing existing customer relationships, driving revenue growth, and expanding our customer base. This role requires strong communication and interpersonal skills, with the ability to work effectively in a multi-functional team.

Responsibilities

  • Develop and execute strategies to retain existing customers and increase sales
  • Analyze customer needs and preferences to improve services
  • Collaborate with internal stakeholders to achieve business objectives
  • Identify opportunities for business growth and develop plans to capitalize on them
  • Conduct market research and competitor analysis to stay ahead of the competition
  • Provide feedback to support the service team's continuous improvement
  • Perform other duties as assigned to contribute to the company's success

Requirements

  • Bachelor's Degree in any field or equivalent experience
  • At least 4 years of sales experience, preferably in inside sales or customer care
  • Strong customer relationship management skills
  • Excellent communication and interpersonal skills
  • Familiarity with Microsoft Office applications (Word, Excel, PPT)