
Client Engagement Specialist
2 days ago
Vigneto is a premium D2C tableware brand that offers best-in-class tableware products inspired by Indian taste and aesthetics.
Duties and Responsibilities:- Handle customer inquiries, issues, feedback over phone, email, social media
- Convert customer queries into orders
- Coordinate with marketplaces for promoting sales
- Partner with restaurants, event management companies, retailers, corporate gifting clients
- Communicate with customers in English or Hindi
- Understand tableware home decor quickly
- Help customers with technical billing queries
- Coordinate with teams to resolve customer queries efficiently
- Excellent communication negotiation skills in English Hindi
- Good work ethics calm attitude
- Able to manage escalations queries efficiently
- Communication negotiation skills
- Problem-solving conflict resolution
- Team collaboration coordination
- Time management organization
Requirements:
- Excellent written verbal communication skills
- Strong problem-solving conflict resolution skills
- Ability to work in a team environment
- Good time management organizational skills
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