Transformation Specialist, Change Management Expert
4 days ago
We are seeking a highly skilled Transformation Specialist to join our Corporate Bank KYC Business Execution Team in Mumbai.
About the RoleThis is an exciting opportunity to drive change and improve processes within the team. As a Transformation Specialist, you will play a key role in coordinating and driving the completion of Expected Nature & Purpose of Relationship (ENPR) and Account Activity Review (AAR) attestations for the Corporate Bank.
Key Responsibilities- Coordinate and drive completion of ENPR and AAR attestations, focusing on completeness, timeliness, and quality criteria.
- Support German-specific activities, including the production and rollout of training in German language, translation of communications, and face-offs with German stakeholders for all AAR/ENPR-related activities.
- Publish ENPR/AAR Management Information (MI) for the CB audience, leveraging central data sources.
- Manage and respond to queries related to ENPR/AAR, acting as an escalation point for Area Coordinators, Product Specialists, and Outreach teams while establishing and maintaining close partnerships with KYC Officers and Area Coordinators globally.
- Develop and maintain Know Your Customer (KYC) Operational Procedures (KOPs) and Go-live Communications.
- Interface with Quality Assurance and Quality Checking functions.
To succeed in this role, you will need:
- A high degree of fluency in both German and English languages.
- The ability to drive change independently and influence senior stakeholders, focusing on best servicing the business.
- Experience in banks or financial institutions, with specific knowledge/experience in regulatory and/or KYC-related topics.
- Ideal prior knowledge of ENPR/Account Activity Reviews.
- Excellent research and analytical skills combined with a strong sense of risk awareness, attention to detail, accuracy, diligence, and the ability to deliver high-quality results within tight deadlines.
- Moderate to advanced user of MS Excel and PowerPoint.
- Excellent team player with strong work ethics, combined with a strategic and proactive work approach, and the ability to build and maintain relationships in virtual teams.
- Fluent communication skills in written and spoken English, with experience presenting to executive audiences.
- Project management/PMSO experience.
We offer a range of benefits, including:
- Training and development to help you excel in your career.
- Coaching and support from experts in your team.
- A culture of continuous learning to aid progression.
- A range of flexible benefits that you can tailor to suit your needs.
Salary: ₹1,200,000 - ₹1,800,000 per annum (approx.)
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