Branch Operations Officer

4 weeks ago


Delhi, Delhi, India DBS Bank Full time
Job Purpose

As a key member of the DBS Bank team, you will be responsible for executing all aspects related to branch operations in a timely and effective manner. This includes ensuring effective customer service, achieving own targets, and supporting the achievement of the branch target through effective upselling and cross-selling to customers.

Key Accountabilities

Contribute to efficient operation of the branch through accurate & timely processing of customer related transactions and account maintenance
Ensure achievement of own targets and support branch target achievement through effective upselling and cross-selling to customers
Support the branch operations officer in book-keeping and maintenance of documents.

Job Duties & Responsibilities

Ensure compliance with all applicable regulations and bank policies for all processes related to banking transactions
Process cash transactions, transfer transactions and clearing of instruments
Receipt & processing of cheques, demand drafts, dividend warrants, pay orders & other instruments, bills for deposits up to authorized limits
Process requests for new account opening, transaction updation etc., either jointly with an officer or independently, upon specific authorisation in this regard
Process customer service requests, Respond to customer service account inquiries such as account balances, transaction details, statements and fees/charges.
Address customer queries and grievances within the defined timelines and escalate when required to the appropriate authorities

Required Experience
2-4 years Banking Experience

Education / Preferred Qualifications
Graduate preferably Banking/Commerce

Core Competencies
Excellent interpersonal and communication skills
Ability to build strong relationships with clients
Responsible
Ability to meet deadlines
Knowledge about internal/external regulations

Technical Competencies
Good Computer Knowledge

Work Relationship
Team player
Self-motivated and takes initiative

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