Service Availability Expert

3 days ago


Hyderabad, Telangana, India LivePerson Full time
Join Our Team
LivePerson is looking for a talented NOC Engineer to join our team. As a NOC Engineer, you will be responsible for monitoring and maintaining the availability and performance of our services. You will work closely with our support team to identify and resolve issues, and collaborate with other teams to implement improvements to our systems and processes. If you have a passion for technology and a commitment to delivering exceptional results, we want to hear from you

About the Role
In this role, you will have the opportunity to work with a cutting-edge technology stack, including GCP and Linux environments. You will collaborate with our support team to troubleshoot and resolve customer-reported incidents, and contribute to the design and implementation of new system architectures and processes. You will also participate in on-call rotations, responding to incidents and providing timely updates to stakeholders.

Responsibilities
  • Monitor and analyze system performance, identifying areas for improvement and implementing changes to optimize efficiency.
  • Collaborate with the support team to troubleshoot and resolve customer-reported incidents.
  • Develop and maintain documentation on system configurations, procedures, and best practices.
  • Participate in on-call rotations, responding to incidents and providing timely updates to stakeholders.
  • Contribute to the design and implementation of new system architectures and processes.

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