Credit Recovery Expert

5 days ago

Nellore, Andhra Pradesh, India beBeeNegotiator Full time ₹ 7,50,000 - ₹ 12,15,000
Collections Specialist

At GoodScore, we are on a mission to make financial literacy and credit access simple, actionable, and inclusive for millions of underserved Indians. Our team is building a platform to empower users to take control of their credit health.

We are seeking a Collections Specialist to drive recoveries on overdue loans with a focus on Personal Loans (PL), Business Loans (BL), and Auto Loan portfolios.

  • Key Responsibilities:
    • Contact delinquent customers via calls to follow up on overdue payments.
    • Manage BL/PL/Auto Loan portfolios across DPD (Days Past Due) buckets.
    • Offer closure, settlement, or restructuring options aligned with internal policies.
    • Maintain calling discipline and track PTPs (Promise to Pay), callbacks, and payments.
    • Ensure compliance standards are met in customer communication and data handling.
    • Maintain a high standard of customer experience through professional, respectful communication.
    • Prepare and update call records, daily reports, and portfolio performance metrics.

Required Qualifications:

  • 1–3 years of experience in collections or recoveries, ideally in PL, BL, or Auto loans with Banks/NBFCs/Fintechs/Collection agencies.
  • Prior experience in tele-calling or collections call centers is a must.
  • DRA Certification is preferred, but not mandatory.
  • Strong knowledge of recovery/settlement documentation and processes.
  • Fluency in Hindi and English (knowledge of additional regional languages is a plus).
  • Excellent negotiation, persuasion, and conflict-resolution skills.

Key Competencies:

  • Customer-first approach with strong problem-solving skills.
  • Ability to remain calm and effective under pressure.
  • Consistent performance and target-oriented mindset.
  • High level of integrity, empathy, and ownership.

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