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Business Solutions Analyst
1 week ago
About the Role
We are seeking a highly skilled Research Analyst to join our team at Amazon. As a key member of our Retail Business Services Technology team, you will be responsible for developing cutting-edge machine learning solutions to drive business growth and customer satisfaction.
Key Responsibilities
- Collaborate with seasoned Applied Scientists to propose best-in-class machine learning solutions for business requirements.
- Dive deep into product pilots, demonstrate innovative thinking, and customer focus to steer the product roadmap.
- Build scalable solutions in partnership with Applied Scientists, developing technical intuition to write high-quality code and develop state-of-the-art ML models utilizing recent research breakthroughs.
- Coordinate design efforts between Science and Software teams to deliver optimized solutions.
- Ability to thrive in ambiguous, uncertain, and fast-moving ML use case developments.
- Familiar with ML models and work independently.
- Mentor Junior Research Analysts and contribute to RA hiring.
Team Overview
Retail Business Services Technology (RBS Tech) team develops systems and science to accelerate Amazon's flywheel. The team drives three core themes: 1) Find and Fix all customer and selling partner experience (CX and SPX) defects using technology, 2) Generate comprehensive insights for brand growth opportunities, and 3) Completely automate Stores tasks.
Required Skills and Qualifications
- Bachelor's degree in Quantitative or STEM disciplines (Science, Technology, Engineering, Mathematics).
- 3+ years of relevant work experience in solving real-world business problems using machine learning, deep learning, data mining, and statistical algorithms.
- Strong hands-on programming skills in Python, SQL, Hadoop/Hive. Additional knowledge of Spark, Scala, R, Java desired but not mandatory.
- Strong analytical thinking.
- Ability to creatively solve business problems, innovating new approaches where required, and articulating ideas to a wide range of audiences using strong data, written, and verbal communication skills.
- Ability to collaborate effectively across multiple teams and stakeholders, including development teams, product management, and operations.
- Master's degree with specialization in ML, NLP, or Computer Vision preferred.
- 3+ years of relevant work experience in a related field/s (project management, customer advocate, product owner, engineering, business analysis).
- Diverse experience will be favored.
Our Culture
Our inclusive culture empowers Amazonians to deliver the best results for our customers. We value diversity, equity, and inclusion, and we strive to create an environment where everyone feels welcome and supported.
