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Customer Service Representative
2 weeks ago
Your Role Will Include:
Providing top-notch customer service via live chat, email, and WhatsApp, assisting customers with orders, queries, and styling advice.
Handling product images, including resizing, optimizing, and uploading high-quality visuals for our online store.
Coordinating with designers, placing purchase orders, tracking order status, and ensuring timely fulfilment.
Assisting with returns, exchanges, and order-related queries, maintaining a high level of professionalism and efficiency.
Collaborating with the marketing team to ensure cohesive customer experiences.
Requirements:
1-2 years of experience in customer service or e-commerce operations (Shopify experience is a plus).
Strong communication skills in English (spoken & written)
Attention to detail and the ability to multitask in a fast-paced environment.
Basic knowledge of image editing (Canva/Photoshop) is a plus.
A proactive and customer-first mindset.
Why Join Us?
Work with a fast-growing luxury Indian fashion brand.
Flexible remote work with a dynamic and supportive team.
Opportunity to grow and gain hands-on experience in fashion e-commerce.
