Product Specialist

3 days ago

Erode, Tamil Nadu, India beBeeProduct Full time ₹ 9,42,500 - ₹ 16,77,500
Job Title: Product Specialist, Licensing

Our team is seeking a highly skilled and motivated product specialist to support our licensing and installation efforts. The ideal candidate will possess excellent technical skills, strong communication abilities, and the ability to work collaboratively with cross-functional teams.

  • Key Responsibilities:
  • Provide technical assistance and troubleshooting to customers, resolving issues related to software installation and runtime, licensing, to ensure minimal downtime.
  • Define and own the long-term vision for the IT-facing components of our software, proposing and prioritizing key feature improvements.
  • Collaborate closely with development, QA, and product teams to align IT-facing product features with overall business goals and customer needs.
  • Oversee concurrent development projects and participate in sprint planning, standups, and retrospectives to deliver timely feature updates.

Required Skills and Qualifications:

  • BS/BA in Information Technology, Engineering, Computer Science, or other similar technical degrees.
  • Relevant fields of study: Software Engineering, IT Systems, or Network Administration.
  • 3-5 years of experience in technical support, product management, or IT-related roles, preferably in the software or engineering industry.
  • Prior exposure to customer-facing support roles, particularly in a technical capacity (e.g., support engineer, product specialist, or customer success).
  • Experience with software installation, licensing management tools (e.g., FlexNet, Sentinel), and troubleshooting complex issues.
  • Familiarity with various operating systems (especially Linux, but also Windows) and understanding of software installation and configuration processes across platforms.
  • Knowledge of Python or similar scripting languages.
  • Excellent written and verbal communication skills in English .
  • Ability and willingness to work from 3 pm to 11.59 pm IST to allow collaboration with global teams .

Benefits:

  • Dynamic and highly talented team of experts.
  • The opportunity to bring in your own ideas, implement them and make them accessible to a large customer base.
  • The opportunity to build a professional network in various branches of industry.
  • A flexible work arrangement that balances productivity and work-life balance.

What We Offer:

  • An attractive salary and additional company benefits.
  • A comprehensive training program to enhance your skills and knowledge.
  • Opportunities for career growth and advancement within the organization.

We are an equal opportunities employer dedicated to creating an inclusive workplace for all.

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