Frontend Support Specialist

3 days ago

Kottayam, Kerala, India beBeeSupport Full time ₹ 10,00,000 - ₹ 12,00,000
Job Title

Support Team Lead

About the Job

We are seeking a seasoned professional to fill the role of Support Team Lead. The ideal candidate will possess strong technical and communication skills, with proven experience in handling support tasks, frontend issue resolution, and leading a small team.

Key Responsibilities:
  • Ticket Management: Understand, analyze, and prioritize frontend-related support tickets. Distribute tasks to team members based on skillset and urgency, ensuring timely resolution and high-quality support delivery.
  • Technical Expertise: Provide hands-on support for issues related to HTML5, CSS3, jQuery, and WordPress. Troubleshoot and debug frontend issues efficiently, assist team members with complex problems, and provide technical guidance.
  • Team Leadership: Lead and mentor a small team of frontend support executives. Monitor progress and provide performance feedback, ensure adherence to processes and quality standards.
  • Client Communication: Communicate effectively with clients to gather requirements and provide updates, ensuring customer satisfaction with clear and professional correspondence.
Required Skills and Qualifications:
  • Strong command of HTML5, CSS3, and jQuery.
  • Proficiency in WordPress themes & plugins.
  • Excellent verbal and written communication.
  • Analytical and problem-solving ability.
  • Ability to prioritize and manage multiple support tickets.
  • Experience in team coordination and task delegation.
  • Knowledge of basic PHP.
Preferred Qualifications:
  • Prior experience in a support or ticket-based environment.
  • Knowledge of JavaScript frameworks is a plus.
  • Familiarity with project management tools like Trello, Jira, or Zoho.

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