Technical Solutions Engineering Director

7 days ago


Bengaluru, Karnataka, India Whatfix Full time
About the Role

This strategic leadership position leads a large Global post sales technical team (50+ and growing) of Solutions Engineers and Managers to drive onboarding, implementation, and adoption of Whatfix for our customers.

The role entails client engagement, solutions architecture, escalation management, product enhancements, and cross-functional collaboration with internal teams (Customer Success, Engineering, Product, pre-sales).

Key Responsibilities
  • Lead and mentor a Global team of Solutions Engineers & managers in a matrix org to ensure the successful customer onboarding and implementation of customers onto the Whatfix platform
  • Define OKRs for the team in alignment with Org Objectives - Monitor team performance against KPIs, taking corrective actions as needed to ensure targets are met.
  • Drive continuous improvement and best practices - implementation, products, efficiency, quality, CSAT, and consulting ability
  • Collaborate with internal teams to ensure alignment on customer projects
  • Liaise with Engineering leaders, Product Managers, and CTO on enhancements and critical issues
  • Effective Escalation management with detailed RCAs for customer incidents
Qualifications and Criteria
  • A Bachelor's/Professional technical degree with over 14 years of relevant experience
  • A background in Post sales Implementation, Solutions Engineering, Professional Services - preferably building teams in a product / SAAS environment
  • Hands-on Technology experience as Engineer and Architect and having led technical teams with managers in a matrix structure. Knowledge of JavaScript, APIs, web, and EAS Applications like Salesforce, MS Dynamics, SAP, Oracle is preferable
  • Ability to communicate and engage comfortably with customer personas up to CXO level
About Whatfix

Whatfix is a leading global B2B SaaS organization and the largest pure-play enterprise digital adoption platform solution provider.

We utilize GenAI technology to enhance all stages of software deployment with application simulation, product analytics, and digital adoption, driving business outcomes such as increased revenue win rates, cost reduction, risk compliance, enhanced productivity, and improved user experience.

We have seven offices in the US, India, UK, Germany, Singapore, and Australia, supporting 700+ global customers, including 80+ Fortune 500 companies.



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