Global Operations Manager

7 days ago


Hyderabad, Telangana, India Zeta Full time
Key Responsibilities
  • Oversee the global production operations, ensuring high levels of service uptime and reliability.
  • Manage day-to-day operations, including deployments, change management, and service upkeeping for various SaaS products.
  • Lead and mentor a team of site delivery managers, SaaS reliability operations, and platform SREs.
  • Develop and implement ITSM processes and frameworks to ensure efficient and effective operations.
  • Liaise with customers to manage site-specific initiatives and ensure customer satisfaction.
  • Ensure compliance with security and regulatory requirements, and effectively communicate with auditors.
  • Drive continuous improvement and automation within the operations team.

Collaborate with senior leadership to align operational strategies with business goals. Experience with Kubernetes, Prometheus, and other cloud-native technologies is a plus.



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