Process Excellence Specialist

4 days ago


Chandigarh, Chandigarh, India Innovation Technology By Design Full time

We are seeking a highly skilled Quality Assurance professional to join our team at Innovation Technology By Design.

About the Role
  • This is a dynamic and challenging opportunity to work in a fast-paced environment and make a significant impact on our organization's quality standards.
Responsibilities
  • Develop and refine call monitoring formats and quality standards to align with evolving customer expectations and business objectives.
  • Conduct regular call monitoring and provide trend analysis, identifying patterns and opportunities for improvement at both the individual and team levels.
  • Utilize a quality monitoring data management system to compile, track, and report on key performance indicators (KPIs) across the organization.
Skills and Qualifications
  • Minimum 1 year of experience in Quality Monitoring, preferably within an International Call Centre environment.
  • Strong analytical and problem-solving skills, with the ability to interpret complex data and provide actionable insights.
  • Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams.


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