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Become a Driving Force in Retail Excellence

2 weeks ago


Tirupati, Andhra Pradesh, India beBeeRetailTrainer Full time ₹ 40,00,000 - ₹ 80,00,000
Job Title: Retail Training Manager

We are seeking a highly skilled and motivated Retail Trainer to join our team. As a key member of our training department, you will be responsible for delivering impactful training programs to front-line teams, focusing on sales performance, customer experience, product knowledge, and operational efficiency across both offline retail stores and online support teams.

The ideal candidate will have a strong background in training, preferably in retail, eyewear, fashion, lifestyle, or e-commerce. They will possess excellent communication and presentation skills, with the ability to connect with store teams and drive motivation and accountability. Strong organizational, analytical, and follow-up skills are essential for this role.

Key Responsibilities:

  • Training Program Design and Delivery: Develop and deliver engaging training programs focused on product knowledge (eyewear, accessories), customer service and experience, and sales techniques and upselling.
  • In-Person and Virtual Training Sessions: Conduct interactive training sessions for retail staff, team leaders, and support roles, ensuring effective knowledge transfer and skill development.
  • Collaboration and Communication: Work closely with Operations, HR, and Business Teams to identify training needs and performance gaps, and maintain open lines of communication throughout the training process.
  • New Store Openings and Onboarding: Support new store openings and new hire onboarding with structured training rollouts, ensuring seamless integration into the team.
  • Training Effectiveness Assessment: Regularly assess training effectiveness through assessments, on-floor observation, and performance metrics, making data-driven decisions to improve future training initiatives.
  • Digital Content Creation: Develop digital training content (videos, decks, quizzes) for scalable learning, leveraging technology to enhance the training experience.
  • Tracking and Maintenance: Track and maintain training MIS: attendance, completion rates, feedback, and post-training performance, providing insights for continuous improvement.
  • Industry Knowledge: Stay updated on eyewear trends, customer behavior insights, and retail innovations, applying this knowledge to inform training strategies and improve business outcomes.

Requirements:

  • A minimum of 2-3 years of experience in training, preferably in retail, eyewear, fashion, lifestyle, or e-commerce.
  • Strong communication and presentation skills, with the ability to engage and motivate diverse audiences.
  • Hands-on experience with retail operations, customer handling, and POS systems is a plus.
  • Comfort with virtual training tools, LMS platforms, and digital content creation.
  • Ability to connect with store teams and drive motivation and accountability.
  • Strong organizational, analytical, and follow-up skills.