Beauty Services Manager
4 weeks ago
Key Responsibilities:
- To oversee the grooming, training, and welfare of beauty staff, ensuring their discipline and overall well-being.
- To manage the allocation of work and coordinate weekly off days for beauty staff, promoting a healthy work-life balance.
- To maintain adequate stock levels of beauty products, consumables, and retail items, monitoring daily usage and correlating it with session executions to optimize stock replenishment.
- To study client beauty cards, plan appointments, and provide necessary instructions to therapists, ensuring seamless service delivery.
- To ensure the cleanliness and organization of the beauty section, therapy rooms, and men's salon, maintaining a high standard of hygiene and aesthetics.
- To monitor attendance and make necessary arrangements for any absenteeism among beauty staff, ensuring minimal disruption to services.
- To supervise and handle all beauty bookings, ensuring timely and efficient service delivery.
- To promote equal distribution of work among beauty staff, rotating tasks to prevent burnout and maintain productivity.
- To ensure safe handling and maintenance of all electrical and electronic beauty equipment, preventing damage and ensuring optimal performance.
- To inform the Centre Head, ABH, AH, and Corporate about beauty machines requiring repair, ensuring timely maintenance and minimizing downtime.
- To personally supervise the maintenance of all beauty machines, ensuring they are in good working condition.
- To compile and send required information to the corporate office, including client statistics, beauty efficacy reports, and other relevant data, as per findings.
- To ensure that beauty parameter sheets are filled properly, even in zero-session cases, and to be responsible for beauty efficacy reports.
- To authenticate client feedback, remarks, and before-and-after photographs, validating them with the Centre Head and Cluster Head before sending them to the Beauty department for incentive calculations.
- To ensure regular follow-up with clients, execute packages within validity, and achieve sales and execution targets for beauty services.
- To improve sales of beauty packages and RBS/Cross-selling of slimming packages, ensuring consumption of products as per SOPs.
- To maintain beauty stock at the center, following the FIFO policy for product consumption, and to work with the Accountant to ensure accurate stock management.
- To ensure beauty cards are duly and correctly filled, emphasizing client signature, comments, diet counseling, and photograph documentation.
- To constantly upgrade oneself and multitask to achieve progression levels as per the multitasking/upgradation planner.
This role requires a high level of organization, attention to detail, and effective communication skills to ensure seamless service delivery and maintain a high standard of quality.
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