Head of Insurance Operations

2 weeks ago


Mumbai, Maharashtra, India HR Yaar Full time
About the Role:

We are seeking an experienced Head of Insurance Operations to join our team at HR Yaar. The successful candidate will be responsible for overseeing daily operations, including underwriting, policy issuance, customer service, and claims management. This role requires a deep understanding of operational processes and the ability to develop and implement strategic plans to enhance efficiency, scalability, and customer experience.

This individual will be responsible for establishing and monitoring key performance indicators (KPIs) to ensure operational excellence. They will collaborate with product development, actuarial, and marketing teams to design and implement innovative insurance products, ensuring seamless integration into existing operational workflows.

The ideal candidate will have 20+ years of experience in insurance operations, underwriting, or product management, with a minimum of 5 years in a leadership role. Proven experience in developing and launching new insurance products is essential.

Responsibilities:
  1. Oversee daily operations, including underwriting, policy issuance, customer service, and claims management.
  2. Develop and implement operational strategies to enhance efficiency, scalability, and customer experience.
  3. Establish and monitor KPIs to ensure operational excellence.
  4. Collaborate with cross-functional teams to design and implement innovative insurance products.


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