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Retail Operations Manager

2 weeks ago

Gurgaon, Haryana, India RSPL Group Full time
Job Overview

We are seeking a seasoned Retail Operations Manager to lead our luxury salon retail operations across multiple locations. As a key member of the RSPL Group team, you will be responsible for driving sales growth, improving operational efficiency, and delivering exceptional customer experiences.

Key Responsibilities:
  • Multi-Salon Retail Operations Management: Oversee and optimize retail activities across multiple salon locations, ensuring consistent high-quality customer experiences and seamless day-to-day operations.
  • Team Leadership & Development: Lead, coach, and mentor salon retail managers and their teams to achieve performance goals and maintain exceptional service standards across all locations.
  • Sales & Customer Experience: Drive product sales, implement retail strategies, and build long-term customer loyalty by delivering personalized service and exceptional experiences.
  • Maintain Brand Standards: Ensure each salon location reflects the luxury brand's identity through immaculate store presentation, visual merchandising, and a high-end customer journey.
  • Inventory & Stock Control: Oversee inventory management across all locations, ensuring optimal stock levels, timely replenishment, and accurate record-keeping.
  • Performance Analysis & Reporting: Track and analyze retail performance metrics, sales trends, and customer feedback. Provide actionable insights to senior leadership and adjust strategies to maximize results.
  • Strategic Growth: Collaborate with Business Head to develop and execute strategies that drive growth, improve operational efficiency, and increase customer engagement across all salons.
Preferred Candidate Profile:
  • Education: Bachelor's degree in Business Administration, Retail Management, or a related field (preferred).
  • Experience: 8+ years of experience in retail management, preferred within the salon industry. Proven experience managing operations across multiple locations.
  • Leadership Skills: Strong team management skills, with the ability to motivate and lead diverse teams to achieve common goals and maintain high standards.
  • Retail Expertise: In-depth knowledge of retail operations, product sales, visual merchandising, inventory management, and customer experience.
  • Analytical Mindset: Strong ability to analyze sales data and identify trends, using insights to drive decisions and operational improvements.
  • Passion for Luxury: A deep understanding and passion for luxury brands and delivering exceptional customer service experiences.