Senior Technical Specialist

4 days ago

Chennai, Tamil Nadu, India beBeeTechnical Full time ₹ 1,80,00,000 - ₹ 2,50,00,000

Job Overview

We are committed to transforming the healthcare industry with our innovative revenue cycle management services.

Key Responsibilities:

  • Provide day-to-day support and maintenance of Genesys PureCloud Solutions.
  • Maintain and troubleshoot Genesys systems, including call flows, SIP trunks, and APIs.
  • Act as L3 support during issues and drive towards resolution.
  • Work with internal/external application teams on integrating their platforms with Genesys.
  • Migrate and implement Genesys PureCloud Solution.
  • Monitor project progress and adjust as necessary to ensure successful project delivery.
  • Create documentation and knowledge base.
  • Manage incidents and service requests.
  • Coordinate team activities, working closely with different support groups.
  • Conduct regular reviews of the platform to ensure optimal performance and user satisfaction.
  • Act as primary point of contact for stakeholders regarding Genesys PureCloud projects.

Requirements:

  • Hands-on experience in troubleshooting Genesys PureCloud solutions.
  • Good knowledge of APIs and integrating with 3rd party applications.
  • Experience in migration and implementation of Genesys PureCloud.
  • Strong understanding of business requirements and ability to convert to solutions.
  • Knowledge of call flows, inbound, outbound campaigns, call recordings, and call monitoring.
  • Good knowledge of gateway configuration and Genesys SIP Trucking and Dial Plans.
  • Able to troubleshoot and identify root causes via reading logs and other Genesys tools.
  • Can explain issues clearly to vendors and provide necessary information correctly if needed.
  • Knowledge of network routing, VOIP protocols, SIP responses, handshake communication, etc.

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