Quality Assurance Specialist

8 hours ago

Guntur, Andhra Pradesh, India beBeeQuality Full time ₹ 8,00,000 - ₹ 15,00,000
Job Title: Quality Assurance Specialist

We are seeking a highly skilled Quality Assurance Specialist to join our organization. The ideal candidate will be responsible for ensuring high-quality customer interactions across various touchpoints.

Key Responsibilities:

  • Audit calls, chats and email interactions on product/process, communication and soft skills parameters.
  • Conduct audits and feedback for the targeted population with the objective of improving scores for training throughput or conversion.
  • Participate in calibrations to ensure consistent scoring & feedback delivery approach.
  • Communicate to heighten awareness and focus on importance of positive customer experience.
  • Make recommendations and drive process improvement.
  • Reduce learning curve and help enhance product/process knowledge of new joiners.
  • Ensure that internal policies, procedures, and compliance regulations are being followed.
  • Customer/Client Interactions by using process knowledge and highlighting key areas to work on.
  • Prepare TNA, publish and execute for 100% closure.
  • Real Time Support (Production/Live Support) on the floor as per the business requirement.

Desired Candidate Profile:

  • Prior exp in handling quality for outbound sales account.
  • Must understand audit & coaching process.
  • Excellent writing and comprehension skills.
  • Extremely good verbal & written communications skills.
  • Technical knowledge of English communication - sentence construction, grammar, punctuation etc.
  • Effective presentation, feedback & coaching skills.
  • Hands-on experience on MS Office; preferably on MS Excel and PowerPoint.
  • Customer orientation and Customer Service Attitude.
  • Effective problem-solving skills and Highly energetic & enthusiastic.
  • Interpersonal skills and Teamwork.
  • Ability to handle/analyze data to generate Quantitative and Qualitative analysis.

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