Enterprise Service Management Solutions Specialist

20 hours ago

Guntur, Andhra Pradesh, India beBeeServiceNow Full time ₹ 1,50,00,000 - ₹ 2,00,00,000
Enterprise Service Management Expert

This is your opportunity to develop innovative solutions on our Service Now platform.

  • Design, implement and manage ServiceNow solutions that support our enterprise service management strategy.

You will work closely with stakeholders across IT and business units to deliver scalable, efficient, and innovative solutions using the ServiceNow platform.

RequirementsMust-Have Experience:
  • Minimum 6 years of hands-on experience with ServiceNow development and administration.
  • Proven track record of delivering complex ServiceNow implementations across multiple modules.
  • Experience in managing ServiceNow upgrade projects, platform migrations, and integrations with third-party systems.
  • Strong understanding of ITIL processes and how they align with ServiceNow capabilities.
  • Demonstrated ability to gather requirements, translate business needs into technical solutions, and manage stakeholder expectations.
  • Experience working in an Agile / Scrum environment.
Technical Skills:
  • Proficiency in Java / JavaScript, HTML, CSS, and REST/SOAP APIs.
  • Deep expertise in ServiceNow Studio, Flow Designer, UI Builder, Custom Apps / Widgets, Script Includes, Business Rules, Client Scripts, and UI Policies.
  • Strong knowledge of ServiceNow data model, CMDB design, and Discovery.
  • Experience with ServiceNow IntegrationHub, MID Server configuration, and custom integrations.
  • Familiarity with Performance / Platform Analytics, Reporting, and Dashboards.
  • Understanding of security best practices within ServiceNow, including ACLs and role-based access control.
  • ServiceNow certifications such as Certified System Administrator or Certified Application Developer are highly desirable.
Soft Skills:
  • Excellent communication and stakeholder management.
  • Strong analytical mindset with problem-solving capabilities.
  • Ability to thrive in a fast-paced environment with multiple priorities.
  • A focus on great customer service for colleagues.
  • Tenacious and inquisitive approach to problem solving.
  • Adaptable to evolving business needs.

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