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Business Leaders

2 weeks ago

Pune, Maharashtra, India EXL IT service management Full time
Job Description

We are seeking an experienced professional to join our team as a key member of EXL IT service management. This role involves various responsibilities, including processing orders and handling general enquiries related to orders not received and returns not credited.

The ideal candidate will have excellent communication skills and be able to effectively manage queries from Next stores regarding their deliveries of customer parcels and store stock checks. Additionally, the successful candidate will be responsible for dealing with customer enquiries relating to orders not received and order tracking and returns, as well as performing administrative tasks such as adjusting customer accounts and sending mass customer communications.